Refund Policy

Last updated: [19 December 2024]

At RBXFriends, user satisfaction is our priority. We aim to provide a seamless and enjoyable

experience as you connect with your Roblox friends and discover mutual connections.

Please read our refund policy carefully to understand your rights and the conditions under

which support or refunds may be granted.

Recurring Payments and Cancellations

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All subscriptions (monthly or yearly) do not automatically renew.

Policy Violations and Refunds

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RBXFRIENDDS reserves the right to terminate accounts that violate our Terms of Service, such

as engaging in illegal activities, attempting to disrupt services, or committing fraudulent

actions.

Accounts terminated for violating policies are not eligible for refunds.
We may suspend or terminate accounts that abuse the refund policy, including repeated requests or attempts to exploit the policy.

Exceptional Circumstances

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Service Downtime:

RBXFRIENDS strives to provide 99% uptime. In cases where monthly downtime exceeds this

users can request service credits. Refunds due to prolonged downtime may be granted on a

case-by-case basis.

Technical Issues:

If ongoing technical issues prevent you from accessing our service, please contact our

support team for assistance. If these issues cannot be resolved within a reasonable time, we

may provide a partial or full refund.

Special Refund Circumstances

Duplicate Payments: If a customer accidentally makes duplicate payments for the same

subscription, a refund for the duplicate amount will be provided upon request.

Fraudulent Payments: If a payment was made fraudulently or without the account holder's

authorization, contact us immediately. Refunds may be issued following verification.

Requesting a Refund

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To request a refund, contact us at [email protected] or via our Discord channel

https://discord.gg/3A38sNN8xV with your account details and purchase information.

Refund requests are typically processed within 3-5 business days. Please allow additional

time for your bank or payment provider to process the transaction.

Australian Consumer Law (ACL)

This refund policy is designed to be compliant with the Australian Consumer Law (ACL).

Nothing in this policy limits your rights under ACL. Under ACL, you may be entitled to a refund

if the service fails to meet consumer guarantees.

Node9’s ABN: 22484454061.